Privacy Policy

1. Data We Collect

When you use the contact form on this website, we collect the information you provide directly: your name, email address, and optionally your phone number and message. We do not collect payment information through this site.

We may also collect anonymised technical data through analytics tools — such as pages visited and approximate location (country or region) — to understand how the site is used. This data does not identify you personally.

• Name (submitted via form)
• Email address (submitted via form)
• Phone number (optional, if provided)
• Message content (optional)
• Anonymised site usage data (via analytics cookies, if accepted)

2. How We Use Your Data

Information submitted through the contact form is used solely to respond to your enquiry and to communicate regarding watch servicing. We do not use it for unsolicited marketing.

• Responding to service enquiries
• Scheduling and confirming service appointments
• Following up on completed service work where relevant
• Improving this website (anonymised analytics only)

3. Legal Basis for Processing

We process contact form data on the basis of your consent (by submitting the form) and legitimate interest in responding to service enquiries. Analytics data is processed on the basis of consent, managed through the cookie preference control on this site.

4. Data Retention

Contact enquiry data is retained for as long as reasonably necessary to complete and follow up on the service in question — typically no longer than 24 months after the last communication. You may request deletion at any time (see Section 7).

5. Data Sharing

We do not sell or share your personal data with third parties for commercial purposes. Data may be shared in the following limited circumstances:

• Service providers who assist with website operation (e.g. hosting, analytics) — bound by data processing agreements
• Where required by Thai law or a valid legal process

6. Cookies

This site uses cookies for basic site function (essential) and optionally for analytics and marketing. You can manage your cookie preferences through the banner displayed on your first visit, or at any time via our Cookie Policy page.

7. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, contact us at [email protected].

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. This site is served over HTTPS. Access to contact data is limited to those who require it for service delivery.

9. Third-Party Links

This site may contain links to external websites. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any external sites you visit.

10. Minors

This site is not directed at persons under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through this site, please contact us for prompt deletion.

11. Jurisdiction

Escapement operates in Thailand. Data protection practices are guided by the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand. Where clients are based in the European Economic Area, we apply equivalent GDPR standards in our handling of their data.

12. Policy Updates

We may update this policy from time to time. Changes will be reflected by an updated "Last Updated" date at the top of this page. Continued use of the site following any update constitutes acceptance of the revised policy.